Pre-owned iPhone Returns Policy


Repairs Terms and Conditions – Device, Repair and Aftersales Related Information (Please note that the following terms for repairs on devices outside of warranty will differ should you include insurance on the device. Please refer to for what you need to know about including device insurance?)

Important Information

  • When booking-in a device for repairs, the booking can only be done by an individual who is over the age of 18 years old.
  • You will be required to provide your original proof of identification when you booking your device in for repairs and/or proof of purchase or a delivery note when booking a device in for an Out Of Box Failure (“OBF”). The date on such document will serve as your warranty initiation date.
  • In some cases your device might need to be returned to CellSell 30 Melrose Arch, Melrose Boulevard, Sandton – M floor, so we recommend that you keep the original packaging in good condition and safely stored.
  • If your device has a lock code, security code or FMI (Find my iPhone), kindly ensure that you de-activate all such features before sending in your device for repairs. This will ensure that you avoid any unnecessary delays or additional costs.
  • Your device data will be deleted (as required by the Protection of Personal Information (POPI) Act) at the point of book-in. Therefore, it is crucial that you secure your data by backing up your data such as (contact numbers, photos, information of high importance and/or personal, sentimental value) before booking in your device.
  • The physical condition of your device is always taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six (6) months from the purchase date.

What is Deemed as a Repair?

Repairing the device may include a component replacement, software or settings reload or any other action where the device is worked on etc.
Applicable to All Repairs

  • In order to protect your property, repaired devices will only be returned to you upon presentation of your signed job receipt.
  • Devices must be collected by the individual whose details appear on the job card accompanied with their ID book/card or valid driver’s license. In the event that such device is collected by another person, on behalf of the aforementioned individual, the recipient must present a letter completed by the individual whose details appear on the job card. This letter must confirm the individual’s authorisation to collect the device and be accompanied by a copy of both the individuals ID book/card or driver’s license.
  • MiMobi Repairs shall not accept liability for the replacement of any screen guards that may be present on a booked in device and damaged or removed during the assessment or repair process.
  • Mimobi Repairs shall be deemed authorised to replace parts and materials as necessary to complete the repair on warranty devices. However, in circumstances where any out of warranty devices (due to physical damage and/or lapse of warranty) are brought in, a quotation will be generated for approval before any repairs are done. Devices not collected within 90 days of the 1st collection notification being sent to you, shall become the property of the outlet that repaired the device. The relevant device, being owned by bu the repairers pursuant to these terms and conditions, may be sold after the aforementioned 90-day period to defray costs, including but not limited storage and/or repair costs.
  • All repairs undertaken, except for those in respect of corrosion and/or liquid damage, are guaranteed against faulty workmanship for a maximum period of 3 (three) months from the date that the first collection notifications are sent to you to collect a device and not from the point of actual collection by the consumer.
  • Mimobi Repairs shall under no circumstances, be held responsible for any damage, loss and/or expense arising out of or connected with the manufacturer product liability, faulty design and for any consequential and/or unforeseen losses of whatsoever nature and howsoever arising.

Warranty Repairs

All warranty repairs undertaken by repairers are covered below.

Device Warranty and Agreement

MiMobi devices:

  • The warranty provided on all devices by MiMobi is for 12 months and the battery subject to a 6 months limited warranty.
  • The date the warranty commences on a device is the date of purchase by the customer, printed on the original invoice or delivery note.
  • A standard 90-day workmanship warranty applies to all non-liquid related repairs.
  • MiMobi Repairs is solely responsible for management and provision of the warranty on pre-owned devices, the returns process is facilitated through the store you purchased the device from. For further assistance should you need to reach out to

How is the Warranty on a Device Voided?

Warranty on the device will be voided should the device be seen to be damaged this includes, but is not limited to:

  • Physical damage and/or misuse or abuse, liquid damage, repairs and/or product modifications and alterations that are executed by unauthorised third parties.
  • Modifying the exterior of the device by gluing, pasting or sticking ‘decorative’ images on the device can void the warranty if such attachments impact the interior mechanics of the device. Such attachments can also influence the strength of your network connectivity on the device.
  • The downloading of illegal software, alteration of the IMEI number on your device, whether it has been deleted, removed or made illegible, or if the internal data of your device does not comply with the proof of purchase.
  • Failing to properly follow the installation process and instructions for use, or if you use products or accessories that are not compatible with your device – such as generic accessories and other contaminated auxiliary devices.

Out of Warranty Repairs

(To avoid unnecessary costs to repair those unfortunate events, rather insure your device and keep yourself connected. Please refer to for what you need to know about including device insurance or contact )

  • These repairs will be conducted as per the requirements set out by MiMobi
  • Out of Warranty repairs may require an ‘assessment cost’ when a technical fault diagnosis is needed.
  • A deposit fee ‘may’ be required.
  • All out of warranty repairs will be subject to a written quotation.
  • Any quote for repairs shall be valid for 10 (ten) calendar days.
  • Out of Warranty Repairs costs will be payable by the customer before the device can be released – your device will not be released until payment has been received.

Out of Box Failure (OBF)

An Out-of-Box- Failure (OBF) is defined as a MiMobi supplied handset that is found to be technically faulty within 7 (seven) days of purchase.

The OBF devices must be returned to the original store where the device was purchased, and for online and telesales devices can be returned to 30 Melrose Arch, Melrose Boulevard, Sandton – M floor – for repairs for inspection and verification.

  • The item must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice/delivery note (proof of purchase). Please note that the device must be one that has been supplied by MiMobi
  • The original invoice (proof of purchase) as received at the point of sale must be supplied.
  • All devices shall be subject to an assessment; this is to verify that the faults reported by the customer before conducting an exchange. (Timeframe may be influenced by location, courier delays and/or public holidays).
  • Devices that meet the OBF criteria but are faulty due to software issues, for example incorrect version of software and/or third party apps that can be resolved by way of a software upgrade may not be considered as an OBF failure.
  • A software upgrade will be performed free of charge in an attempt to resolve the fault.
  • Should this software upgrade fail to resolve the fault, the device will then be approved as an OBF. The consumer must retain their proof of receipt of the device when the device is issued back to them after the software upgrade.
  • Items that qualify as OBF will only be swapped for the same make and model. However, should a consumer wish to take another make or model, they will have to pay the difference.
  • The original contents of the ‘box’, (device) must be complete and the packaging intact/in good condition.
  • The IMEI number on the box must match the IMEI number on the device and paperwork.