Refund and Returns Policy

We want you to be completely satisfied with your purchase from our ecommerce website. If you are not satisfied, we offer refunds and returns in accordance with the policy outlined below.

Returns

We accept returns of products that are damaged or defective upon receipt. To initiate a return, please contact us within 14 days of receiving the product. We will provide you with a return authorization number and instructions for returning the product.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. You will be responsible for shipping the product back to us, and we will provide you with a refund or exchange once we have received and inspected the product.

Refunds

We provide refunds for products that are damaged or defective upon receipt. To request a refund, please contact us within 14 days of receiving the product. We will provide you with a return authorization number and instructions for returning the product.

To be eligible for a refund, the product must be unused, unopened, and in its original packaging. You will be responsible for shipping the product back to us, and we will provide you with a refund once we have received and inspected the product.

Please note that we do not provide refunds for products that are opened, used, or not in their original packaging.

Shipping Costs

We will refund the cost of the product and any applicable taxes, but we do not refund the cost of shipping or handling fees. You will be responsible for the cost of shipping the product back to us.

Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at help@mimobi.co.za.